How will customer service through a call center compare to the
current system?
HHSC's contract for call center operations includes provisions that
emphasize strong customer service and accessibility standards, including:Answer all calls within four rings.
Keep the average time a client is on hold to less than three minutes.
Keep the number of abandoned calls (when caller hangs up while on hold) to less than 5 percent.
Maintain strict timeliness standards for processing applications, including same day service for expedited food stamps.
In addition, call centers have worked well in the Children's Health
Insurance Program where HHSC has received excellent feedback on the enrollment
process. Under the new system, the public will be able to learn about services
and check the progress of an application by dialing 2-1-1.
An employee of the "Food Stamp" office in Texas .... writing about the system that is crumbling from the inside and the outside, all in the name of Politics. **I'm writing this as a private citizen of the State of Texas--I do not claim to represent the opinions of HHSC**
Monday, May 01, 2006
How Ironic
On the HHSC Website, there's a part for FAQ........
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