Just wanted to pop in and say "Happy New Year" to my fellow HHSC'ers. Here's to hoping 2012 is full of blessings and peace for you and your families/loved ones.
Rollout is done- and whether we like it or not (or approve or not) TIERS is here. Period. So, I think maybe (and listen, I'm in the field, so I speak this to myself as well) it's time to STOP and reflect on what we do. You know, it's easy to get caught up and "hate" this job. The naysayers who hate it, maybe it's time to go. Many of us who have YEARS of tenure here aren't going anywhere. At least I hope not. We suffered, as an agency, in 05 when jsap happened. We really did- it's taken a LONG time to even come CLOSE to where we need to be.
I say, change at this point needs to come from some other places- long and short of it? workers aren't the problem. In some offices, it is incompetent supervisors and pm's. Maybe they promoted too fast, maybe they knew the right people. I don't understand why administration doesn't consider the fact that a GOOD leader will have GOOD staff. It's very frustrating to read comments about the bullying that goes on. Good supervisors get rid of bad workers/clerks. This makes it better for everyone.
But we never need to lose focus on WHO is really important- and that is the client that you serve each day. Our issues within our job are ours- and we go home and can decompress. Client's issues are theres ALL THE TIME. Never ever forget that. So decide each day- it's going to be a good day, or a bad day. Only you can make that choice. (after all, it could be US having to beg for help, ya know?)
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1 comment:
I don't know if you are familiar with this but in region 1 so far this year 3 office closures are taking place. Tahoka, Lorenzo, and Memphis. It almost seems to follow the initial office closure listing that was issued when the tiers program and call center was first implemented. I wonder how many offices have been closed in other regions. Also through the proposed modernization project this would be acceptable progress, to eliminate the overhead and have staff work from home. There is already a pilot program in full force in one of the southern regions. Would be happy to see your comments or additional information on office closures.
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