Response from Annie Landmann

Someone sent the posting to Annie Landmann without the link to the blog......this is the first response she sent:

1st email:

Subject: FW: Insulting remarks made by chief clerk
Date: Fri, 26 May
2006 10:53:53 -0500
From:"Annie Landmann_HC"
To:anne.heiligenstein@hhsc.state.tx.us,
"Muth,Stephanie" , "Katherine Yoder"
CC:employeewhosenttheemail@yahoo.com

I received this email this morning from an employee of HHSC. Obviously a
very angry employee as you will see. (Not angry, just overwhelmed and in the midst of what is actually going on.) I feel like I need to defend myself because
it seems like the email I sent to you, Commissioner, was completely taken out of
context and my intentions were misunderstood. The Committee of Human Services is not in the business of insulting the agencies we oversee, badgering them, or
anything of the like. (I didn't think so either) It is my job to make sure that I take any issues in regard to your agency and direct them to you, in the most tactful way I can. I apologize immensely if I failed to be diplomatic.

I don't know how the email was "forwarded quite a bit," because the three addresses above were the only addresses the email was sent to. Again, if the email I wrote to you in early May seemed abrasive and offensive, I apologize. It was only meant as a red flag.

Please know that we all know how hard you all work and appreciate your responsiveness.

Sincerely,

Annie

2nd email which was sent to the employee only: (nothing has been changed)

Subject: RE: Insulting remarks made by chief clerk
Date:Fri, 26 May 2006 13:39:07 -0500
From:"Annie Landmann_HC"

To: employeewhosenttheemail@yahoo.com

Dear employee,

Although I feel your email was highly inappropriate and unprofessional (inappropriate? unprofessional? really? What's wrong with 'honest'?), I wanted to write you and let you know that I have a more of an understanding than you may know, of the situation local offices are in. (How? Are you a worker? Have you ever been a worker? If not, then you have NO IDEA of the situation the local offices are in.) When I wrote that email, I addressed it to the Commissioner (The commissioner is actually Albert Hawkins, not Anne), not to staffers. (You have to know that emails go from top to bottom. Especially when it's an email complaining about the work we are doing). I empathize with the overwhelming workload placed on your backs on a daily basis and the stress that must cause. I understand that you all receive and influx of complaints and reprimands, rather than words of encouragement and support. Your defensiveness is justified (but highly inappropriate and unprofessional?) and hopefully improvements are on the way.

Sincerely,

The Chief Clerk who did not make insulting remarks (is it professional to sign this way and not with your NAME?)