**For those of you who have not yet checked, your bonus "paycheck stub" is showing up on AccessHR- and should be in your bank account tomorrow.......
**In other HHSC office news- for those of you who are in an office that does not have security, are you finding that it is increasingly becoming necessary due to all the changes that have come about?
I know that in our local office, we do not have security- but we have had many instances of IRATE clients come in and I feel that it's a matter of time before something happens.
We are doing all we can, and while I certainly see the problems from the standpoint of the clients- what more can we do? I mean, we cannot help it that an appointment is taking up to 3-4 weeks to get. If we COULD see the clients any faster, we WOULD.
Client complaints are increasing and what do you do? Work til 9 and do the impossible, then the expectation is set?
That's the problem see- the "Powers that Be" say "get it done" and if we do, then they figure that there is no problem and if there is one, then the problem is in the local office and not the overall procedures.
**Faxing pending information to TAA is an everyday all day duty- and now we are having clients come BACK into the local offices screaming at US that WE never did it- because when they call to check the status of their case, they are told WE never sent it. However, we keep copies of everything faxed and the confirmation- so we have to dig through stacks and stacks of papers just to prove to the clients that we did in fact send the information and the information they are given by TAA is incorrect. Imagine being stuck in that loop while waiting on help to feed your kids or pay your rent........
This was supposed to be easier? For who? The clients? Hardly.
**As far as money savings, where is that? Because any savings that they THOUGHT they would see is going into overtime, hotel bills, food bills, and mileage for all the workers statewide that are being sent to the call centers, and to other local offices across the state that have dwindled to NOTHING and need help desperately. Guess what happens to the office that the worker was sent out of? It is now short a worker.
**I would have never, in my 15 years of state employment, would have ever dreamed that the offices would be in this condition. As it stands- even if all this was stopped and done away with- it would STILL take 2-3 years (if not more) to get the local offices back on track. How sad.
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6 comments:
After seeing the bonus. I laughed when i saw it. I thought $1800 sounded good, but divided by 2. not worth it. We could have been earning the state probably more with the enhanced funding.
My bonus isn't showing...are they disbursing it at different times?
first anonymous had it right. WE would probably earn more in enhance funding, but not now.
Anybody read the article in the statesmen today?
Are you in a big city? I am in a small one. Here all by myself today. I know what you mean about clients being irate. It's getting scarey. Everytime I hear the doorbell to go up front that someone has come in I find myself easing around the corner to check out the situation before going to the desk. I know most of my clients, I know who's mild mannered and who's not. It does get unnerving at times.
Is this their plan of savings for not only Texas but the feds also...to save money by people not getting benefits?
Is there a master plan? I wonder now that I have seen the responses from Kansas and Indiana?
We just lost another worker. Which means those of us who are left now have caseloads of about 1100 each. This system is so broken now I wonder if it can ever be fixed. I was angry for a long time, but now I'm just disgusted and sad.
I know what you mean about disgusted and sad. Sad at my attitude also. Every phone call I feel it is a waste of my time.
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