It's been a while since I've "talked" about what's happening in the local offices.
I've noticed a few things lately. Namely, the first "wave" of people we lost (late last year, after the "pink emails" came out) were due to the layoff notice. Now, we are losing people who have TRIED to stick around but the workload and expectations have become too much.
Anyone, as I've said before, on the outside thinks that this job is easy. They think that all we do is push some paper around and give away all the taxpayer money while we sit back and laugh at all the money we make doing nothing.
Nothing, and I mean NOTHING could be further from the truth.
Sadly, the Agency that was DHS is gone- and the good work put out by said agency is gone as well. Quality is at an all time low. Let's not even talk about "timeliness". I'm sure if FNS came in and read a bunch of Food Stamp cases they'd find that most were probably wrong. Not because we all just don't care- but because we have people hired off the street, who have had 15% of the training that new hires USED to get and they are just flying by the seat of their pants. Tenured workers are getting loaded with more and more and more- and most of the TANF and it's just TOO. MUCH.
Clients are suffering. People are going WITHOUT basic needs because we don't have the staff to see anyone like we used to before. Our local office has 15% of the tenured workers we used to have. FIFTEEN PERCENT. The workload has NOT slowed down or stopped.
Sinking. Those who were trying to hold on are leaving now.
How scary.
Friday, December 01, 2006
Interesting
This was in comments, but I wanted to put on the blog so that more people might notice...any insight?
Actually, Albert is still lying. I did an open records request and have in
my possession the copy of the sole source justification dated 12/28/05 for over
1,000,000 dollars to the Texas Health Institute. I do not know why Al must
continue to lie, maybe because the truth in this case is not his friend.The sole
source justification essentially states--because we picked them to do it-- and
is unsigned.There is no RFP or award announcement that was ever made. It was a GIFT. A non-competitive retainer to pay this group to lobby for privatization.
The staff of this non-profit are mostly former staff to legislatos turned
lobbyist.BTW--the Chief Operating Officer at DSHS (Health) worked for Michael
Toomey(lobbyist for Philip Morris and Texans for Lawsuit Reform)and Maximus. In fact, he was in charge of the Maximus call-center project in California and came here to work during negotiations with Maximus for their contract for Texas call
centers at a 70,000 paycut. Interestingly, he worked here before as the CHIP
Bureau Chief, gave the CHIP eligibility contracts to Maximus, then went to
Maximus for a 75,000 raise. Cool.Really, they must not know that at the Texas Hospital Association or they would surely have corrected their website. BTW--the Board of this group is mainly made up of THA members, including the THA president and several HOSPAC members. People who get what they want from Al Hawkins. Like Jim Springfield, THI Board Member, HOSPAC Board Member, Texas Association of Health Plans Board Member, and Perry Appointee to the Department of State Health Services Council. Also, as a matter of fact, the President of Valley Baptist Health System and beneficiary of an HHSC application to the Federal Government to restrict all non-emergency inpatient healthcare services for Medicaid recipients in Cameron County to his hospital system. This from Al-the big proponent of competition and choice?I have done my research really well. The stories will continue to be more incriminating--and accurate. There is alot of corruption needing to be exposed and it will continue to be until Al is gone, arrested, or exposed as dishonest and in collusion with lobbyists.
Thursday, November 23, 2006
Happy Thanksgiving
Here's to all my fellow HHSC employees and everyone else who comes around this blog.....hope you have a very happy safe RELAXING Thanksgiving!
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Want to start your own business? Learn how on Yahoo! Small Business.
Saturday, November 18, 2006
Email to employees........Good Luck Williamson County
As you know, we have been evaluating the possibility of converting additional cases to TIERS. This will allow us to continue to move cases to a modern, upgraded system while work continues on improvements to the larger integrated eligibility system. Earlier this week, we completed the final readiness assessments and determined that we are ready to convert clients at our two Williamson County offices to the new computer system.
We selected Williamson County for this conversion because 25 percent of the clients in those offices already are on TIERS, and many of the workers have experience using the new system. ART workers will fill in at the Williamson County offices while the rest of the staff receives training. In addition, ART workers will be on hand to assist with the transition.
The actual case conversion will take place over the weekend. As part of the conversion process, each case is examined to ensure that the benefits calculation in the new system matches the previous calculation to the penny. A team of 19 ART workers will review any cases that do not match exactly and resolve any issues before cutoff next month.
We’ll begin processing all new cases in TIERS on Monday. The transition should be seamless for clients, and state workers will continue to process all cases. The conversion will provide Williamson County clients with the ability to check the status of their case by phone or apply online.
If you have questions or concerns, please let your supervisor know. One of the keys to any computer conversion is to identify and address issues quickly. You are on the front lines, and we need and value your input to make the transition successful.
Thank you for all your hard work and your commitment to our clients.
Anne Heiligenstein
Deputy Executive Commissioner for Social Services
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Houston Chronicle Article.......leave your thoughts in the comments
Software glitch snarls state's checks for fraud
Audit's findings add to concerns of inadequate staffing at public assistance call centers
Audit's findings add to concerns of inadequate staffing at public assistance call centers
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Tuesday, November 14, 2006
More information
A couple of posts down, the letter from Brent Connett is posted- and in comments, an anonymous commentor did some research (thanks!) and came up with the following:
When you google Brent Connett and see that he is a "policy analyst" for the
Texas Conservative Coalition Research Institute, it all is clear. One would
think that the definition of a conservative is a person who abhors waste of tax
dollars, yet here we have a "conservative" who will support a global profiteer
like Accenture even as tax dollars are drained away from the tax payers and from
the poor people we are supposed to be serving. It just shows how hypocritical
they are. We know Accenture is profiting even as they delay and incorrectly
providing federal benefits. It's just nuts.I was checking some more on Brent Connett and see that his boss at the TCCRI is Tom Delay's indicted buddy John Colyandro. A little more looking and guess what? The TCCRI was instrumental in writing HB2292 for Arlene Wohlgemuth who was (I am not sure if she still is) on the board of directors for them. In 2003 she wrote a big old thank you to them for being so instrumental in providing the framework for 2292. So it makes sense that they get a little defensive when the facts get in the way of their little masterpiece.
I just thought that tidbit of info was interesting enough to post in case anyone missed the comments.
CPPP article
OfftheKuff posted yesterday about an article that the Center for Public Policy Priorities (CPPP) just released....."Updating and Outsourcing Enrollment Public Benefits: The Texas Experience".
Off the Kuff gives a good synopsis of it.......
Everyone is raving about the all-new Yahoo! Mail beta.
Sunday, November 12, 2006
Albert Hawkins gives HIS spin on recent allegations and questions regarding his ethics....
This following was posted on the Employee Intranet on November 6th. Spin in Mr. Hawkins. Spin it.
Staying Focused on Our Work
Recent media stories have reported that gubernatorial candidate Chris Bell
has filed an ethics complaint against me. I want to assure you that any
allegations of corruption or misconduct are utterly without merit. Perhaps
the explanation of the circumstances below will establish some
context.
When I became HHSC Commissioner in 2003, I was asked to assume the post
held by the two previous HHSC Commissioners on the board of the Texas
Health Institute. The Texas Health Institute is a non-profit organization
devoted to health policy research. I considered the position to be
honorary and agreed. I think that it is important to note that I have
never attended a meeting of the board, never participated in any board action
and never exercised any fiduciary duty on behalf of the board or the
Institute. I have received no financial benefit of any kind and have no
financial ties to the Institute. Unfortunately, because I never considered
this post as anything other than honorary, I overlooked it when I filed my
personal financial statement with the state Ethics Commission. I have
submitted a corrected statement.
While the Institute has received a competively awarded contract
through the Department of State Health Services, I had no prior knowledge of or
involvement in the procurement or contracting decision at State Health
Services.
While this is clearly a personal distraction, I do not want it to detract
from the work you perform for the people of this state. I remain focused on
taking care of the business of this agency, the HHS enterprise and the State of
Texas .
Albert Hawkins — Nov. 6, 2006
Few new things of interest.....
Welch goes from comptroller's office to HHSC
Texas Weekly11/10/2006
Ken Welch, the funds management guru at the comptroller's office (the guy who actually does know where all the state's money is at any given time), left that agency for the Health and Human Services Commission, where he's the new budget and fiscal policy director.
HoustonChronicle.com
http://www.chron.com/disp/story.mpl/editorial/outlook/4312101.html
Letters: No horror story on CHIP
THE Chronicle's gratuitous insults directed at the state's effort to modernize its social service eligibility system and the company that won the bid to help with that process, Accenture, should be retracted(see the Oct. 29 editorial "Horror story").
Ever since the overhauling of the system began, the Texas StateEmployees Union has led the effort to derail the program and to undo the social service reforms passed by the 78th Legislature. Part of its strategy has involved tarring the reputation of the firm that is helping the state implement the new system. And now the Chronicle appears to have bought into the misguided efforts of TSEU, referring to Accenture as "Bermuda-based," as if where it was incorporated has any bearing on its work for the state *doesn't it? Why would taxpaying Texans want a company based in BERMUDA (because they ARE based in Bermuda) taking care of the poor in Texas? Why else, other than make a profit on the poor, would Accenture even WANT this job?*. In fact, Accenture employs 27,000 people domestically, including more than 3,000 in Texas , and pays federal and state taxes. The editorial tossed a vile canard at the company by calling it "aspin-off of disgraced Arthur Andersen," even though Accenture was incorporated more than a decade before Andersen's implosion. In covering the eligibility system and the Children's Health InsuranceProgram, the Chronicle pushes anecdotal accounts of processing errors as the main cause of declines in the size of CHIP, when, in fact, the following are the leading reasons for CHIP disenroll-ment (based on October 2006 data available on the Health and Human Service's Website):
"45 percent didn't return renewal packet" *packets they never got? packets they received and turned in more than once? Hmmmm.*
"19 percent exceeded CHIP income limits"
"17 percent were Medicaid eligible"
"11 percent didn't pay the renewal fee" *renewal fees that clients never got a notice about until AFTER the fee was due and the case was already closed?*
"5 percent aged out of the program
The Chronicle would do well to leave off the wild allegations and join an essential program to bring Texas ' social services into the 21stcentury.
BRENT CONNETT Austin *Do you work for Accenture?*
Texas Weekly11/10/2006
Ken Welch, the funds management guru at the comptroller's office (the guy who actually does know where all the state's money is at any given time), left that agency for the Health and Human Services Commission, where he's the new budget and fiscal policy director.
HoustonChronicle.com
http://www.chron.com/disp/story.mpl/editorial/outlook/4312101.html
Letters: No horror story on CHIP
THE Chronicle's gratuitous insults directed at the state's effort to modernize its social service eligibility system and the company that won the bid to help with that process, Accenture, should be retracted(see the Oct. 29 editorial "Horror story").
Ever since the overhauling of the system began, the Texas StateEmployees Union has led the effort to derail the program and to undo the social service reforms passed by the 78th Legislature. Part of its strategy has involved tarring the reputation of the firm that is helping the state implement the new system. And now the Chronicle appears to have bought into the misguided efforts of TSEU, referring to Accenture as "Bermuda-based," as if where it was incorporated has any bearing on its work for the state *doesn't it? Why would taxpaying Texans want a company based in BERMUDA (because they ARE based in Bermuda) taking care of the poor in Texas? Why else, other than make a profit on the poor, would Accenture even WANT this job?*. In fact, Accenture employs 27,000 people domestically, including more than 3,000 in Texas , and pays federal and state taxes. The editorial tossed a vile canard at the company by calling it "aspin-off of disgraced Arthur Andersen," even though Accenture was incorporated more than a decade before Andersen's implosion. In covering the eligibility system and the Children's Health InsuranceProgram, the Chronicle pushes anecdotal accounts of processing errors as the main cause of declines in the size of CHIP, when, in fact, the following are the leading reasons for CHIP disenroll-ment (based on October 2006 data available on the Health and Human Service's Website):
"45 percent didn't return renewal packet" *packets they never got? packets they received and turned in more than once? Hmmmm.*
"19 percent exceeded CHIP income limits"
"17 percent were Medicaid eligible"
"11 percent didn't pay the renewal fee" *renewal fees that clients never got a notice about until AFTER the fee was due and the case was already closed?*
"5 percent aged out of the program
The Chronicle would do well to leave off the wild allegations and join an essential program to bring Texas ' social services into the 21stcentury.
BRENT CONNETT Austin *Do you work for Accenture?*
Sunday, November 05, 2006
Thursday, November 02, 2006
TSEU Broadcast Email
TEXAS STATE EMPLOYEES UNION EMAIL BROADCAST UPDATE TO MEMBERS November 2, 2006
STOP ANOTHER HIGH-TECH BOONDOGGLE: PRIVATIZATION OF STATE AGENCY I.T. THREATENS TAX DOLLARS, AGENCY EFFICIENCY, JOBS
Last year the Texas Legislature passed HB 1516, which authorizes the consolidation and privatization of the information technology (IT)/data center departments of 27 state agencies.
The plan will merge much of the IT functions ofthe agencies into one or two data centers, one of which must be located in SanAngelo, and then contract out operation of the data center(s) to a private contractor. This plan will be yet another high-tech boondoggle, like the Accenture/eligibility services and the Convergys/AccessHR projects that have wasted vast sums of money and reduced the ability of state agencies to fulfill their missions. Over 500 agency positions are due to be eliminated or transferred to a contractor under this proposal. A list of the agencies to be affected follows, below the list of DIR Board members. According to the current schedule, a contractor is to be selected in December2006. This date would make it much for difficult for the Texas Legislature to look at this plan again. Many suspect that the date was chosen to make this plan a "done deal" before the Legislature has a chance to reconsider it.
TSEU believes that our recent experience with high-tech outsourcing contracts should be a warning, and that this plan should be cancelled. At a bare minimum, the speeded-up implementation should be slowed down to allow the Texas Legislatureto reconsider the plan. Several legislators have expressed these concerns, and have suggested that, at a minimum the implementation schedule should be slowed downto give the Texas Legislature a chance to look at it again. Rep. Jim Pitts, of Waxahachie, is the chair of the House Appropriations Committee.
He would have the power to call for a slowdown in the roll-out of this plan.
TIME IS CRITICAL: DIR is scheduled to select a contractor in December.
TAKE ACTION TODAY to save tax dollars, quality services, and state jobs.
Slow down the headlong rush into another boondoggle that will put millions of tax dollars, and the operating efficiency of 27 state agencies, at risk.
1. Get involved. Contact Mike Gross at TSEU (mgross@cwa-tseu.org, or (512)448-4225)
2. Get state agency IT employees involved. Do you know a state worker in anagency IT/Data Services department? Have them contact TSEU to get involved
3. Call your state legislator ASAP. Ask him/her to: A. Contact Rep. Jim Pitts, chair of the House Appropriations Committee, and askhim to call for a delay in the roll-out of this plan. B. Contact Governor Perry. Ask him to direct that the plan be delayed. C. Contact members of the DIR Board and ask them to call for a more thorough analysis of this project, and a delay in the roll-out schedule to allow legislative review.
For information on how to contact your legislator, go this link on the TSEUwebsite: http://www.cwa-tseu.org/hhsc_fdstmp_contact.html
DIR BOARD MEMBERS
William L. Transier, DIR Board Chair Co-Chief Executive Officer, DirectorEndeavour International Corporation, HoustonTerm: 02/01/2003 to 02/01/2009, Appointed by the Governor
The Honorable Charles Bacarisse Harris County District ClerkHarris County, Houston Term: 07/17/2006 to 02/01/2007, Appointed by the Governor
M. Adam Mahmood, Ph.D.Professor of Computer Information Systems & Business AdministrationThe University of Texas at El Paso, El PasoTerm: 02/01/2001 to 02/01/2007, Appointed by the Governor
The Honorable Debra McCartt MayorCity of AmarilloTerm: 02/01/2006 to 02/01/2011, Appointed by the Governor
P. Keith Morrow CIO & Vice President of Information Systems 7-Eleven, Inc., DallasTerm: 03/07/2005 to 02/01/2011, Appointed by the Governor
Cliff P. MountainManaging MemberAccent Capital, LLC, Austin Term: 02/01/2003 to 02/01/2009, Appointed by the Governor
Bill Wachel Principal/Owner The Wachel Group, DallasTerm: 02/01/2003 to 02/01/2009, Appointed by the Governor
Robert L. Cook Executive Director Texas Parks and Wildlife DepartmentTerm: 02/01/2005 to 02/01/2007, Ex officio
Brad Livingston Executive Director Texas Department of Criminal JusticeTerm: 02/01/2005 to 02/01/2007, Ex officio
Adam Jones Associate Commissioner for Operations and Fiscal Management Texas Education AgencyTerm: 02/01/2005 to 02/01/2007, Ex officio
AGENCIES TO BE AFFECTED
Department of Criminal Justice
Department of Information Services
Department of Licensing and Regulation
Department of Public SafetyGeneral Land OfficeDept. of Aging and Disability Services (DADS)Dept. of Assistive and Rehabilitative Services (DARS)
Dept. of Family and Protective Services (DFPS)
Dept. of State Health Services (DSHS)
Health and Human Services Commission (HHSC)
Office the Attorney General
Public Utility Commission
Railroad Commission
Secretary of State Alcoholic Beverage Commission
Building and Procurement Commission
Commission on Environmental Quality
Dept. of AgricultureDept. of Insurance
Dept. of Transportation
Texas Education Agency Higher Education
Coordinating Board Parks and Wildlife
Library and Archives Commission
Workforce Commission
Youth Commission
Water Development Board
STOP ANOTHER HIGH-TECH BOONDOGGLE: PRIVATIZATION OF STATE AGENCY I.T. THREATENS TAX DOLLARS, AGENCY EFFICIENCY, JOBS
Last year the Texas Legislature passed HB 1516, which authorizes the consolidation and privatization of the information technology (IT)/data center departments of 27 state agencies.
The plan will merge much of the IT functions ofthe agencies into one or two data centers, one of which must be located in SanAngelo, and then contract out operation of the data center(s) to a private contractor. This plan will be yet another high-tech boondoggle, like the Accenture/eligibility services and the Convergys/AccessHR projects that have wasted vast sums of money and reduced the ability of state agencies to fulfill their missions. Over 500 agency positions are due to be eliminated or transferred to a contractor under this proposal. A list of the agencies to be affected follows, below the list of DIR Board members. According to the current schedule, a contractor is to be selected in December2006. This date would make it much for difficult for the Texas Legislature to look at this plan again. Many suspect that the date was chosen to make this plan a "done deal" before the Legislature has a chance to reconsider it.
TSEU believes that our recent experience with high-tech outsourcing contracts should be a warning, and that this plan should be cancelled. At a bare minimum, the speeded-up implementation should be slowed down to allow the Texas Legislatureto reconsider the plan. Several legislators have expressed these concerns, and have suggested that, at a minimum the implementation schedule should be slowed downto give the Texas Legislature a chance to look at it again. Rep. Jim Pitts, of Waxahachie, is the chair of the House Appropriations Committee.
He would have the power to call for a slowdown in the roll-out of this plan.
TIME IS CRITICAL: DIR is scheduled to select a contractor in December.
TAKE ACTION TODAY to save tax dollars, quality services, and state jobs.
Slow down the headlong rush into another boondoggle that will put millions of tax dollars, and the operating efficiency of 27 state agencies, at risk.
1. Get involved. Contact Mike Gross at TSEU (mgross@cwa-tseu.org, or (512)448-4225)
2. Get state agency IT employees involved. Do you know a state worker in anagency IT/Data Services department? Have them contact TSEU to get involved
3. Call your state legislator ASAP. Ask him/her to: A. Contact Rep. Jim Pitts, chair of the House Appropriations Committee, and askhim to call for a delay in the roll-out of this plan. B. Contact Governor Perry. Ask him to direct that the plan be delayed. C. Contact members of the DIR Board and ask them to call for a more thorough analysis of this project, and a delay in the roll-out schedule to allow legislative review.
For information on how to contact your legislator, go this link on the TSEUwebsite: http://www.cwa-tseu.org/hhsc_fdstmp_contact.html
DIR BOARD MEMBERS
William L. Transier, DIR Board Chair Co-Chief Executive Officer, DirectorEndeavour International Corporation, HoustonTerm: 02/01/2003 to 02/01/2009, Appointed by the Governor
The Honorable Charles Bacarisse Harris County District ClerkHarris County, Houston Term: 07/17/2006 to 02/01/2007, Appointed by the Governor
M. Adam Mahmood, Ph.D.Professor of Computer Information Systems & Business AdministrationThe University of Texas at El Paso, El PasoTerm: 02/01/2001 to 02/01/2007, Appointed by the Governor
The Honorable Debra McCartt MayorCity of AmarilloTerm: 02/01/2006 to 02/01/2011, Appointed by the Governor
P. Keith Morrow CIO & Vice President of Information Systems 7-Eleven, Inc., DallasTerm: 03/07/2005 to 02/01/2011, Appointed by the Governor
Cliff P. MountainManaging MemberAccent Capital, LLC, Austin Term: 02/01/2003 to 02/01/2009, Appointed by the Governor
Bill Wachel Principal/Owner The Wachel Group, DallasTerm: 02/01/2003 to 02/01/2009, Appointed by the Governor
Robert L. Cook Executive Director Texas Parks and Wildlife DepartmentTerm: 02/01/2005 to 02/01/2007, Ex officio
Brad Livingston Executive Director Texas Department of Criminal JusticeTerm: 02/01/2005 to 02/01/2007, Ex officio
Adam Jones Associate Commissioner for Operations and Fiscal Management Texas Education AgencyTerm: 02/01/2005 to 02/01/2007, Ex officio
AGENCIES TO BE AFFECTED
Department of Criminal Justice
Department of Information Services
Department of Licensing and Regulation
Department of Public SafetyGeneral Land OfficeDept. of Aging and Disability Services (DADS)Dept. of Assistive and Rehabilitative Services (DARS)
Dept. of Family and Protective Services (DFPS)
Dept. of State Health Services (DSHS)
Health and Human Services Commission (HHSC)
Office the Attorney General
Public Utility Commission
Railroad Commission
Secretary of State Alcoholic Beverage Commission
Building and Procurement Commission
Commission on Environmental Quality
Dept. of AgricultureDept. of Insurance
Dept. of Transportation
Texas Education Agency Higher Education
Coordinating Board Parks and Wildlife
Library and Archives Commission
Workforce Commission
Youth Commission
Water Development Board
Sunday, October 29, 2006
Sunday
Off the Kuff talks about the article regarding Hawkins association with the non-profit group- here's another article as well:
Perry's health chief under fire-Hawkins will consider resigning from nonprofit board.
Edited to add this: Here is a post I did back in April- read the comment. Hmmmmm.
Later this week, I'm going to start reading the 171 pages of the audit- reporting what's there so you don't have to read the whole thing.....what I HAVE read so far is interesting....and there are things Accenture didn't do that the State Employees would have NEVER gotten away with.... of course.
In case you missed the link to the audit findings...you can find them here: Strayhorn Audit.
Perry's health chief under fire-Hawkins will consider resigning from nonprofit board.
Edited to add this: Here is a post I did back in April- read the comment. Hmmmmm.
Later this week, I'm going to start reading the 171 pages of the audit- reporting what's there so you don't have to read the whole thing.....what I HAVE read so far is interesting....and there are things Accenture didn't do that the State Employees would have NEVER gotten away with.... of course.
In case you missed the link to the audit findings...you can find them here: Strayhorn Audit.
Thursday, October 26, 2006
Links
HHS Commissioner Fails To Disclose Information
Houston Chronicle Article
News from Lufkin
"Off the Kuff" has a great write-up regarding the audit- go HERE to read about it.
Of course, don't forget to check CAPITOL ANNEX everyday- he has great information about news around the state, including news regarding HHSC.....
Houston Chronicle Article
News from Lufkin
"Off the Kuff" has a great write-up regarding the audit- go HERE to read about it.
Of course, don't forget to check CAPITOL ANNEX everyday- he has great information about news around the state, including news regarding HHSC.....
Thursday, October 19, 2006
Ramblings
I'm going to ramble some as my thoughts are scattered.....
1- has everyone heard about the new 2-1-1 menu options? Now, if you are a TIERS client (and there are many statewide) you can't call 211 unless you are in Travis or Hayes Counties. You are referred to your local office. Problem with that is every office doesn't have a worker/clerk available to do TIERS inquiry. So, if the client comes in for help about their case, and it's an office WITHOUT an ART worker, then what? Figures.
2- how is that jsap job placement going for everyone? How about AccessHR? Had any problems with leave? Savings bonds? If you haven't - consider yourselves lucky. This privatization is GREAT (/sarcasm)
3- have you workers been told that you surely can work weekends and late if you have to in order to stay somewhat caught up? Is this an option that is given to you more as a demand rather than something to help you out? Wow- I guess TPTB think we don't have households to take care of or kids to care for.
4- if you are a client, or someone who helps clients (Advocacy Inc and San Antonio Food Bank!)- please enourage them to contact FNS. FNS regulates the Food Stamp Program. Having to wait 40-50 days is against policy. Problem is, it's not the fault of local office staff, but rather this scheme to line someone's pockets through contracts....local office staff are doing all they know to do to do everything as fast as possible. But interview 15-20 clients per day, 4-5 days per week leaves little to no time to finish cases UNLESS that worker wants to work Saturday AND Sunday. This misconception that the public has that all we do is 'push a few buttons' to make it happen isn't so. I wish it were that easy. I'd encourage all clients to show up for office appointments rather that do by phone. Yes, it can be inconvenient- but I can assure you that a client that shows up **proof in hand** will get finished THE SAME DAY THEY ARE INTERVIEWED in most cases. Otherwise, it's more waiting.
5- Lead times are out of control. Management of lead times has become unrealistic. The offices are not staffed enough to maintain the 'staus quo' and acceptable lead times.
Clients are going without, employees are working in an unorganized chaos- while Albert Hawkins touts that we have a stable workforce. I'd love to see Mr. Hawkins come on in and sit in a lobby one day. These clients are FURIOUS at the long waits for appointments, the inability to get through to their workers on the phone (because we are all on phone interviews) and having to wait to get questions answered.
Oh, and "Hi!" Accenture (I know y'all still read here!)...got any insight? Y'all all caught up over there?
1- has everyone heard about the new 2-1-1 menu options? Now, if you are a TIERS client (and there are many statewide) you can't call 211 unless you are in Travis or Hayes Counties. You are referred to your local office. Problem with that is every office doesn't have a worker/clerk available to do TIERS inquiry. So, if the client comes in for help about their case, and it's an office WITHOUT an ART worker, then what? Figures.
2- how is that jsap job placement going for everyone? How about AccessHR? Had any problems with leave? Savings bonds? If you haven't - consider yourselves lucky. This privatization is GREAT (/sarcasm)
3- have you workers been told that you surely can work weekends and late if you have to in order to stay somewhat caught up? Is this an option that is given to you more as a demand rather than something to help you out? Wow- I guess TPTB think we don't have households to take care of or kids to care for.
4- if you are a client, or someone who helps clients (Advocacy Inc and San Antonio Food Bank!)- please enourage them to contact FNS. FNS regulates the Food Stamp Program. Having to wait 40-50 days is against policy. Problem is, it's not the fault of local office staff, but rather this scheme to line someone's pockets through contracts....local office staff are doing all they know to do to do everything as fast as possible. But interview 15-20 clients per day, 4-5 days per week leaves little to no time to finish cases UNLESS that worker wants to work Saturday AND Sunday. This misconception that the public has that all we do is 'push a few buttons' to make it happen isn't so. I wish it were that easy. I'd encourage all clients to show up for office appointments rather that do by phone. Yes, it can be inconvenient- but I can assure you that a client that shows up **proof in hand** will get finished THE SAME DAY THEY ARE INTERVIEWED in most cases. Otherwise, it's more waiting.
5- Lead times are out of control. Management of lead times has become unrealistic. The offices are not staffed enough to maintain the 'staus quo' and acceptable lead times.
Clients are going without, employees are working in an unorganized chaos- while Albert Hawkins touts that we have a stable workforce. I'd love to see Mr. Hawkins come on in and sit in a lobby one day. These clients are FURIOUS at the long waits for appointments, the inability to get through to their workers on the phone (because we are all on phone interviews) and having to wait to get questions answered.
Oh, and "Hi!" Accenture (I know y'all still read here!)...got any insight? Y'all all caught up over there?
Check this out.
THIS is a good post...check it out.
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Get your own web address for just $1.99/1st yr. We'll help. Yahoo! Small Business.
Wednesday, October 18, 2006
Chris Bell Commercial
He talks about firing Accenture:
All-new Yahoo! Mail - Fire up a more powerful email and get things done faster.
Tuesday, October 17, 2006
Check this article out
http://www.chron.com/disp/story.mpl/front/4261398.html
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Tuesday, October 03, 2006
Discouraged
I write tonight discouraged. Don't get me wrong, I've been discouraged for some time, but it has reached a point ....
The "Powers that Be" have RUINED HHSC. They have ruined what used to be a good agency that did good things. We were the last resort for those desperate and in need, and we were there to help.
The "Snowball" effect of the work is full speed ahead. When you couple the change in policy to do ALL interviews by phone (thereby cutting out the opportunities some clients used to have to sit and wait all day, hoping to take someone's place if they missed an appointment) AND the mass exodus of good tenured employees- everything has spun out of control. Lead times are awful. By the time we get to interview a client, they are already pissed COMPLETELY off that it has taken so long to get an interview. Couple that with the fact that because they are being interviewed by phone, they most ASSUREDLY will have a delay in processing their case because they aren't there in person to give you necessary information. So they are pended. When they DO finally get their mail (after 2-3 days) then that leaves them with about 7 days to get their information together. When they turn the info in, it is the client's expectation that their case be completed IMMEDIATELY. However, how does one do that when they are interviewing all day long? It's lose lose. Workers are overwhelmed to the point that there are numerous employees across the state who are suffering real medical problems due to stress. Clients are going without necessary services- their kids are going without Medicaid. Their households are going without adequate food. Bill money is used to buy groceries, meaning that NOW, the bills are behind. It's never ending.
Everyone in my office is seeking other employment. Before long, the only workers the office will have will be temps who were inadequately trained.
Through all this, you have Albert Hawkins giving lip service to our "stable workforce". What? GIVE ME A BREAK. IT'S ANYTHING *BUT* STABLE.
Hawkins and Co. and still talking about rolling TIERS out to other areas. Yes, please- let's add to the already growing problems with TIERS and put MORE clients in that convoluted system.
On top of all this- TPTB are still expecting the local offices to schedule clients timely (within 20 days) and finish the cases timely. There. Are. Not. Enough. Workers. In. The. Local. Offices. To. Accomplish. This. Why does no one see this? Or better yet, "Those in charge" just don't care. Period. They don't. But, the staff in local offices who are dealing with an ever increasing workload (an impossible workload) and increasingly irate clients ARE supposed to care? Why? No one else does.
I've said all along I wasn't one to jump ship. I was going to stick it out. I felt like I owed it to my clients, and my coworkers to stick it out. I don't feel that way anymore. No one does.
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