Wrong numberUnder its Texas Access Alliance letterhead, Accenture and its subcontractors listed the call center's Midland address, the state's 2-1-1 hot line for needy Texans and two fax numbers.
Wrong number removedCommission spokeswoman Randall said Thursday that the incorrect fax number has now been removed from the private contractor's memos to the Department of Aging and Disability Services and there is no sign it was ever printed on letters to clients. It is possible, however, that people have inadvertently misdialed since 877 and 800 are both toll-free prefixes, she added.
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