Been busy- both at work and at home....
However, work situation only getting worse where I am. It's amazing to me that all that is told to local office staff is "we are in the process of hiring temp workers" as if THAT is going to be the goose that laid the golden egg and everything is going to be just GREAT.
Timeliness is taking a huge hit. This means clients are not getting their benefits as per Federal Policy. Clients are going without.
Again, as I've asked before- how long will the agency have to decline before FNS steps in. Or can they step in? What can be done now?
Expectations of local office staff (not just those in pilot areas) are to keep it all 'business as usual' and see and serve the clients just like we always have. However, the 'suits' have no idea that you can't possibly expect 1 worker to do the work of 3. It's just not possible.
So, if upper management is saying to keep it going- and that delinquencies are NOT an option- but they continue because there simply is not enough staff- then what happens? Put the offending worker on a level thereby taking away their chance at a retention bonus? As if the delinquencies are the work of a lazy employee?
Why can TAA have cases sit for MONTHS and not get done, but local office STATE EMPLOYEE staff cannot?
Rumor is that the overflow in the Portal out of the San Antonio call center is being farmed out amongst ART staff- applications that date from 1/20/06-5/15/06 and the expectation is that all these applications be disposed by July 20something. Last I heard, the pending queue had over 20,000 pending actions.
Considering TIERS goes down quite a bit, and sometimes even when TIERS is up and available, the Portal is not- how is this expectation supposed to be met?
Anyone reading from the Dallas region? Austin region? Houston region? What are your stats looking like? Comment- anonymously- and just give the Region and what you last heard about timeliness....is your office just going with the flow and having the attitude that 'we will do what we can' OR is your office expecting you to get the work done- regardless of how many staff are left?
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9 comments:
If one can't schedule them timely, we can't work them timely.
Have you actually been told this could affect you getting the retention bonus? I haven't heard that...surely supervisors would not put us on level 1 notice. I would hope not.
Would anyone in the San Antonio call center like to comment on this as true or not?
I have heard that the Lubbock Region is a month behind
on applications. Loss of advisors has created a bad back log. The burden is being shared with the rural offices. At some point there will be nothing else to do but give up. Too many applications and too much negativity through the ranks.
other regions doing just as bad .. all overworked and frustrated.
It's getting bad here in east texas too...Give up,,,That's an idea.
My supervisor is NOT holding us accountable because we don't have enough staff! Only problem is, she's turned in her notice. Wonder who it's gonna be now? And if they will. Hate it but if my stats go down (I'm almost always exceeds) and I lose the bonus, I will consult legal aid!!!
The call center is located in Midland, TX.
I work at the san antonio PROCESSING CENTER it is not a call center. I read your post quite often. I am intrigued by the misunderstanding as to what we actually do in San Antonio. We most definitely are not a Call center. We process applications. We do our best...and I think at this point thats all anyone can do...I think the main problem is we have all forgotten that we are there to help people. When go to work everyday I try to keep that same mentality all day everyday.....Oh by the way..we had a big layoff yesterday (Friday 06/23/2006). Some scary intense moments..Dont know what will happend now..But please know..the people in San Antonio are a good group of people I kow I am one of them..and we are on your side, we should all be on the side of the most vunerable people we serve. Thanks
Some Fort Worth offices currently have a 50+ day lead time for all applications so they are delinquent the first time you touch them. Workers are quitting, supervisors are quitting and PM's are quitting. Staff are being replaced out of the clerical pool, so now we are short clerical staff. Worker IV's are answering the switchboard and running the front desk.
Clients are complaining to the Regional Office and are being told the problem lies in the lead time, like that's going to feed them and get their rent paid. . .
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