Sunday, April 30, 2006

How clients can contact FNS for information

Food Stamp Program Toll Free information Number - 1-800-221-5689

To provide good service and to help food stamp customers get informational materials, the Food Stamp Program (FSP) provides a toll free 800 number.  Customers who want easy, 24-hour a day, 7 days a week, access to information about the FSP can take advantage of this service.  It has been in operation since April 1999.
Who can call the toll free number? You can call the toll free number. Customers include potential applicants, community leaders, faith-based groups, students, teachers, other Federal agencies, Congressional staff, etc.  Anyone interested in learning more about the eligibility requirements and the nutritional benefits of the FSP is invited to contact the 800 number for informational materials.
If I call the 800 number, what can I expect? You will reach a voice mailbox and will have the option of listening to a nutritional message in English and Spanish.  Callers wishing to receive food stamp informational materials will be prompted to leave their names and mailing addresses.  These customers also have an option that enables them to hear their State's toll free number.  All customers calling the toll free number are asked how they learned about the number.
How long does it take to get the informational materials?  Customers calling the toll free number usually receive the information within 2 to 3 days.  Trained personnel mail out the informational materials from Monday through Friday, excluding Federal holidays.
Can my call be transferred to the State toll free number?  No, this service is not currently available.  We hope to make enhancements in the near future that will enable our customers to have their calls transferred to their State toll free number.

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